Privacy Policy

Cathy van Ee is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Cathy van Ee does not sell rent, share or otherwise disclose the information you provide to us.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information however for access to future cathyvanee.com customer support features you are required to submit personally identifiable information. This may include but is not limited to a unique surname and password, or provide sensitive information in the recovery of your lost password.

What is Personal Information and why do we collect it?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time from our marketing material or by contacting us in writing.

What information we collect

We collect a range of information from our customers that is directly related to the product you chose. This personal information can be provided via email, social media or providing personal details by purchase or subscribing to our website mailing list.

Sharing of personal information

We may occasionally hire another company to provide services on behalf, including but not limited to handling customer support enquires and processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the services. Cathy van Ee takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Cathy van Ee.com online shopping

Our shopping cart solution is hosted and managed by Stripe. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Stripe data storage, who also have a database of email, names and transaction ID and personal information such as names and emails. Visit https://stripe.com/en-au/privacy to learn more. Our mailing list is stored with Mailchimp only if you have opted in to subscribe to our email database marketing. They store your data on a secure server behind a firewall. To learn more visit https://mailchimp.com/legal/privacy/

Payment

Note: At no point during the transaction does Cathy van Ee take custody or store your credit card information. This process is monitored and managed by Stripe, and you can read their terms of service, privacy policy and PCI Compliance information by visiting https://stripe.com/en-au/privacy

Email List

We currently have an Electronic Direct Marketing email list run through Mail Chimp which provides marketing offers to subscribers. If you elect to our electronic Direct Marketing these services will be provided to you to communicate product information, special events and offers. We also use search engines and social media sites to make marketing offers which may be of interest to you. Our marketing subscription list is an opt in system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all our marketing communications to you.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Cathy van Ee will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please email:

Cathy van Ee at create@cathyvanee.com

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